How polite and courteous were your interactions with employees at Pottery Barn? How quickly and efficient were employees at Pottery Barn able to help? How reliable and consistent is the customer service at Pottery Barn? How long did you wait to speak to a customer service representative at Pottery Barn?
Customer support rating: 2.0 - 1 ratings
Mar 5, 2020
Per online reviews as well based on researching Pottery Barn's website, Pottery Barn performs average to slightly below average in terms of customer support when compared to other furniture retailer brands.
Based on one review posted on comfort-works.com, it appears that Pottery Barn received poor ratings for customer support. See the full review here. From this review:
Very bad customer service: many people were put on hold for a good 30 minutes, and reps mostly responded with the “we’re looking into it” line.
Based on a review posted on wolfwater.com, Pottery Barn was rated as fairly average for customer support relative to competing furniture retailer brands. Check out the entire review here. Specifically, this reviewer pointed out the following:
I dealt with a some not-so-great customer service reps during what may have been a transitional period for their customer service team (since not calling someone back or suggesting that a customer drill holes into a unit themselves is not good customer service, any way you slice it).
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